Email Support
support@rotatracker.com
Help & Support
We're here to help you get the most out of Rota Tracker.
Whether you have a question about scheduling, attendance, billing, or the mobile app, our support team is ready to assist. Reach out through any channel below or send us a request and we'll get back to you as soon as possible.
Phone Support
+44 1234 567 890
System Messages
Get support updates and notifications inside your account
Support Hours
Monday to Friday, 9:00AM to 6:00PM
Submit a Support Request
Tell us what you need help with and our team will get back to you soon.
FAQs
Frequently Asked Questions
How do I create and assign shifts?
Open the Scheduling screen, create a shift for a site and position, then assign a guard or publish it as an open shift for staff to pick up.
How does clock-in and clock-out work?
Staff clock in and out from the mobile app with GPS and photo proof, so attendance is verified against the assigned site and shift time.
How is billing and payment handled?
Your plan is billed per user. You can manage your subscription, update payment details, and view invoices from your account settings.
Where can I download the mobile app?
The Rota Tracker app is available on the App Store and Google Play. Links are in the footer of this site.
How do I reset my password?
Use the "Forgot password" link on the login screen. We'll email you a secure link to set a new password.
Still need help?
Send us a request using the form above or book a demo and a member of our team will walk you through Rota Tracker.